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RETURNS & EXCHANGE




Don't stress babe.. We got this!

We understand that buying online sometimes goes astray, but not to worry.. we've got you babe.


This section outlines our returns, exchanges and refunds policy. By processing your payment with us, you are accepting the following terms and conditions regarding shipping and returns of your purchase.



If you require clarification or have any questions, please contact us at withlove@zahliisleep.com.au


We do not accept returns on the following:

- Sanitary Items (inc Lingerie or Undergarments)

- Sale Items

- Accessories


1.PRICING & PRODUCT INFORMATION

 

All of our prices are listed in Australian Dollars (AUD) unless the currency has been changed.  We try our very best to ensure prices and product information are listed on the website correctly in the first instance, however, if by human error, something has been listed incorrectly, Zahlii Sleep reserve the right to amend prices. Zahlii Sleep also reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. We will endeavor to contact you and inform you of any pricing changes and from there, and you may choose to accept the new price or cancel your order.  Pricing is subject to change without notice.

 

 

2.PAYMENT METHODS

 

We accept payments through PayPal, Afterpay and Credit Card payment via Secure Pay on the website.   

 

3.STOCK AVAILABILITY

 

Zahlii Sleep makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a full store credit for the out of stock item.

 

 

4.RETURNS/REFUNDS/DAMAGED GOODS

 

If for any reason you are unhappy with your purchase, please don’t hesitate to contact as soon as possible.

If you require a replacement size, colour or alternative item/s, you will need to place a new order. 
Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size or colour in stock. 
We will provide you with a store credit (via email) within 2 days of receiving the original item/s. This credit is to be applied in your cart prior to checkout. 

If you return an item purchased through Afterpay, the same conditions apply. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. The store credit will be deposited for the total value of the item(s) only.

We accept all online returns AUS WIDE and INTERNATIONAL within 30 days of your original order being shipped. In-store purchases have a 7 day return period.
This means we need to receive the return within that timeframe.


Faults

 

All orders shipped from Zahlii Sleep HQ are thoroughly inspected for any faults before dispatch. If you find any damages or faults to a product shipped to you, please report all faults within 24 hours of receiving them. Email withlove@zahliisleep.com.au with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault

 

Zahlii Sleep does not accept returns on items damaged by general wear and tear. Zahlii Sleep reserve the right to determine a genuine fault in the clothing, due to low probability of fault after close inspection in the warehouse.

 

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a store credit.